I’ve made payment already, why is there another charge?
Your total parcel cost consists of 2 payments：
1st payment is to pay for product price and China Express charges. This is paid entirely to the seller that you are purchasing from.
2nd payment is to pay for international shipping and SGshop service fee and Singapore local delivery cost (optional). The amount payable for the 2nd payment for international shipping depends on the actual (volumetric) weight of your items. We can only quote an international shipping charge after we weigh your parcels upon arrival at our China Logistics Centre.
*SGshop is a logistics service provider that assists you to ship your online purchases overseas to Singapore, SGshop is not a seller of products, nor do we have any control over product prices.
Why is the price on seller’s website different from SGshop website?
As SGshop is not affiliated with sellers in any way, our website may not capture their various promotions timely. You may edit the promotion price manually in your shopping cart if it is not reflected to enjoy the promotion price.
Will I enjoy the promotion price on seller’s page?
Yes, you will enjoy the promotion price offered on seller’s page. You may edit the promotion price manually in your shopping cart if it is not reflected. We will place your order at the promotion price even if the discounted price is not updated. The outstanding amount will be refunded to your SGshop account as SGshop credit. We would like to inform buyers SGshop is not liable for any changes in promotional prices as they are offered directly by sellers.
Why is there no quotation for international shipping charge?
International shipping charges are based on parcel weight and your preferred shipping method.
Your parcels will be weighed per item upon arrival at our China Logistics Centre. Consolidated orders will then be repackaged and remeasured before shipping to Singapore. Extra spaces and gaps between each parcel will be minimised. We will compare the weight taken before and after the repackaging, and charge according to the lower weight. The chargeable weight of consolidated orders will then be summed up by 1.1X to account for the extra spaces occupied between each parcel.
As such, we can only quote an international shipping charge after we weigh your parcels upon arrival at our China Logistics Centre.
Can I have an estimate of my total parcel cost?
Your total parcel cost consists of 2 payments:
1st payment is to pay for product price and China Express charges. This is paid entirely to the seller that you are purchasing from.
2nd payment is to pay for international shipping and SGshop service fee and Singapore local delivery cost (optional). The amount payable for the 2nd payment for international shipping depends on the actual (volumetric) weight of your items. You can get an estimate of the actual (volumetric) weight by using our Cost Calculator.
Tips：
1、$2 admin charges applies for any amendment of shipping method.
2、Payment will be deduct via SGshop credit. Top up credit processing time is within 24 hours.
3、Please note that there is no amendment available for parcel status under repacking and onwards.
Can I withdraw my SGshop credit?
Yes, you will be able to withdraw your SGshop credit. To do so, proceed to Withdraw Money and fill in the required details. Withdrawal amount will be transferred to your bank account within 5-8 working days upon receiving your submission.Cash withdrawal is not allowed.
Why is my offline top-up credit (via Internet banking and ATM transfer) not reflected in my SGshop account?
This may be due to a submission of incorrect details, do ensure your submission details are accurately filled in according to the transfer you have made. Our finance department will verify your transaction within 24 hours. If your details are correct, please contact our friendly Customer Care team who will assist you accordingly.
How do I check my previous top-ups and past transactions?
To check your previous top-ups and past transactions, you can proceed to My Account History.
What is the SGshop credit for?
SGshop credit can be used to pay for your parcels and miscellaneous shipping related charges. This way you don’t have to pay for every parcel or charges separately. Log in to your account. There you will see your current balance and options to top-up.
Can I avoid paying the transaction fee?
Yes, you can top-up SGshop credits or make payment via our offline top-up and payment methods - Internet banking and ATM transfer. There is no applicable transaction fee for these options.
What are the payment methods available?
You can make payment using your SGshop credit balance in your SGshop account, as well as online and offline payment methods. Top-ups to your SGshop credit and payment for your orders can also be made by both online and offline methods.
Online top-up and payment methods include Credit Cards (Visa/Mastercard) and UnionPay. Do note that varying transaction fees apply for online payment options. Refer to Online Payment Methods for more information.
Offline
top-up
and payment methods include Internet banking and ATM transfers. There is no
applicable transaction fee for these options.
