Dear Valued Customer,

The situation of 2019-nCoV outbreak is getting serious and complicated, dozens of cities in China has been lockdown to prevent further spread of virus. Guangzhou, where our warehouse located, is not in lockdown now, yet the situation remains serious.

Unfortunately, All of our China Department (purchasing team,China Warehouse team)in Guangzhou are still not able to resume operation until further official notice from China Government

Kindly be informed that ALL orders placed before OFFICIAL RESUME DATE will not be processed until our warehouse resume operation, including ‘Buy-for-me’, ‘Ship-for-me’ and ‘Smartshop’ orders.

We seek your kind understanding towards the delay. Let’s hope the situation will get better soon.

Thank you. Take care.

Yours sincerely,