Is SGcare insurance a must for my purchase?
Insurance is optional but good to have. We offer a compensation value of up to $100 for each parcel. For high value items, we highly recommend purchasing insurance as SGcare covers full compensation equivalent to the total amount of parcel, capped at $2500.
Can I modify or cancel orders?
Yes, you can contact us to modify or cancel your order before the order is submitted to seller. However, once the order is processed, you will not be able to modify or cancel your order. In the event the seller agrees to modify or cancel your purchase, you are liable to bear the China express charges for delivery to and fro seller and logistics centre, as well as any other administrative or cancellation charges that may apply.
What can I do if I have a specific request for my order?
For specific requests on your order, do type them out in the remarks column. Our team will take note of your requests and process it accordingly.
Can I consolidate my purchases into one bigger parcel?
Yes, we can consolidate packages when you add new orders into your account and combine them for single shipment. We have a "Hold" function created specially for parcel consolidation. You can use this feature to hold your orders with the same international shipping method and consolidate them at a later date.
Am I entitled to the promotion price on seller’s page?
Yes, you are entitled to the discounts and promotion prices offered on seller’s page. You may edit the promotion price manually in your shopping cart if it is not reflected. We would like to inform buyers SGshop is not liable for any changes in promotional prices as they are offered directly by sellers.
Can you recommend some other Chinese websites other than TaoBao?
Do check out these Chinese websites: T-Mall.com, JD.com, DangDang.com, Vancl.com, PaiPai.com etc. For a wider selection, do refer to Select Products.
Is there any minimum purchase required?
No, there is no minimum purchase or amount required. Any order regardless of amount is welcome.
