What are the self collection methods available?
Self collection at our SGshop warehouse
Where is the exact location for MRT collection?
MRT collection service closed from 2nd July 2019
Is self collection free?
Yes, self collection is free of charge.
Can I change my collection method?
Yes, kindly contact our friendly Customer Care team and inform them of your preferred collection method. They will assist you accordingly.
Can I ask someone else to collect on my behalf?
Yes,
you may appoint someone to collect your parcel on your behalf. Kindly ensure
they have your username, mobile number and collection ID for verification
purposes.
Can I come by earlier prior my scheduled collection time?
We would like to provide you with the best service possible. As such, we highly advise you to collect your parcel within your chosen time slot to facilitate better efficiency.
What if I missed the scheduled collection time?
We try our best to ensure all customers receive their parcels on time, as such we respectfully request timely arrival. We regret to inform you we will not be able to accommodate late arrivals due to a fixed delivery schedule. If you missed the scheduled collection, you can re-arrange another time slot with our friendly Customer Care team.
What are the delivery methods available?
We provide 1 local delivery options: Budget Delivery.
Can you deliver to office and commercial addresses?
Yes, we can deliver your parcel to both office and commercial addresses.
Will there be any notification before delivery?
Yes, you will receive either a SMS or call to inform you on the delivery day itself upon request.
What if there is no one available to receive my parcel?
For our Budget Delivery, if there is no one available, our delivery team will provide you with a free redelivery.
Do you provide postage delivery?
No, we do not provide postage delivery at the moment.
