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17/03/2017 Insurance (SG-Care)

SG-Care offers you extra care for your product during inspection** and shipping. Top up 5% of your product cost for this service.

Our basic insurance coverage ensures financial compensation for the product and shipping costs should your item go missing or severely damage.

Compensation includes:
  1. Full cost of Items 
  2. Full amount of international shipping and agent fees
  3. Compensation is limited to $2,500.00. For items without SG-Care purchase, we offer free compensation up to $100 per parcel. 

Please note that certain concerns such as quality and functionality are not covered by our basic insurance and will not be covered by SG-Care. Refer to Refunds for more information.

Note that if you have not opted for our inspection services, SG-Care will only cover missing items. If you skip the inspection service for your items, SG-Care will not cover obvious defects.


Example - View this table (below) for a breakdown if the parcel is lost or damaged.


Product cost


Shipping fee


Service Charge


Total cost


Actual refund(S$)

w/o SG-Care

with SG-Care















SGCare does not cover damages caused by insufficient or unsuitable packing for fragile items.

Please note that SGCare does not include Value-Added Services such as Wooden Crate Packaging, Vacuum Pack, Inspection and Photography Service etc.

SGcare does not cover for Ship For Me order when order did not select for valued-added service  (eg. Inspection) 
-(Inspection) For Ship for Me, an inspection will be done accordingly base on the remarks given


Please note that our inspection service does not include verifying the authenticity of a product. Accordingly, neither the logistics centre in China nor we at the SGshop are able to check on or verify the authenticity of any products that you order. You agree to fully check all information and photographs made available by the seller that you have selected, and to communicate with such seller for additional information as you may require in order to satisfy yourself on the authenticity of the products that you wish to purchase. You should also compare the prices of what is sold online with the prices of similar product sold in retail shops in Singapore, and if the prices of the online seller are very much lower than the retail shops in Singapore, the product may not be authentic. Do not buy if you have any doubts on the authenticity of any products from any online seller. We will not be responsible for any counterfeit products, and you agree that you will bear full liability as the principal of the indemnified parties, fully defend, hold harmless and indemnify SGshop, the logistics centre in China, all directors, shareholders, employees, officers and agents of SGshop ("indemnified parties") in the event that any of the indemnified parties face a third party claim or suffer damages or incur expenses as a resuly of the counterfeit products ordered by you and brought into Singapore on your behalf by SGshop as your agent acting on your instructions, including but not limited to settlement fees, court action fees, statutory penalties, and legal fees on a solicitor-client basis.