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17/03/2017 Insurance (SG-Care)

SG-Care offers you extra care for your product during inspection** and shipping. Top up 5% of your product cost for this service.

Our basic insurance coverage ensures financial compensation for the product and shipping costs should your item go missing or severely damage.


Compensation includes:
  1. Full cost of Items 
  2. Full amount of international shipping and agent fees
  3. Compensation is limited to $2,500.00. For items without SG-Care purchase, we offer free compensation up to $100 per parcel. 

Please note that certain concerns such as quality and functionality are not covered by our basic insurance and will not be covered by SG-Care. Refer to Refunds for more information.

Note that if you have not opted for our inspection services, SG-Care will only cover missing items. If you skip the inspection service for your items, SG-Care will not cover obvious defects.

 

Example - View this table (below) for a breakdown if the parcel is lost or damaged.

 

Product cost

(S$)

Shipping fee

(S$)

Service Charge

(S$)

Total cost

(S$)

Actual refund(S$)

w/o SG-Care

with SG-Care

500

40

43.2

583.2

100

583.2

70

8

6.24

84.24

84.24

84.24

 

Exclusions:

SGCare does not cover damages caused by insufficient or unsuitable packing for fragile items.

Please note that SGCare does not include Value-Added Services such as Wooden Crate Packaging, Vacuum Pack, Inspection and Photography Service etc.

SG-Care offers you extra care for your product during inspection** and shipping. Top up 5% of your product cost for this service.
Our basic insurance coverage ensures financial compensation for the product and shipping costs should your item go missing or be severely damaged.

**IMPORTANT:

Our inspection service does not, and cannot, verify the authenticity of a product. You are to check on the information and photographs posted by the seller. Should you require more information, you may contact the seller and make your own judgement about the authenticity of the product that you wish to purchase. You are encourage to compare the price of the product with physical retails stores, as well as other websites. If the price on Taobao (or other e-commerce sites) too low to be true, it may not be authentic. Do not buy if you have any doubts about the authenticity of any product online. If you decide to go ahead with the purchase, you are purchasing it at your own risk, unless you do not mind the (un)authenticity of the product. We will not be responsible for counterfeit products, and you will bear full liability as the principal of the indemnified parties to fully defend, hold harmless, and indemnify SGshop, the logistics centre in China, all directors, shareholders, employees, officers and agents of SGshop. This is in the event that any of the listed parties face a third party claim, suffer damages or incur expenses as a result of the counterfeit products ordered by you and brought into Singapore on your behalf by SGshop as your authorised agent acting on your instructions. You will be responsible for, but not limited to, settlement fees, court action fees, statutory penalties, and legal fees on a solicitor-client basis.