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17/03/2017 Order Status

We provide updates so you can track which step of the process your orders are at. What do all the terms mean?

Pending Payment

We are waiting for your payment.

Confirmed

Payment received. We will purchase your orders within 24 hours. 

Purchased

Product have been purchased. Waiting for merchant to mail out the items and provide the tracking number for your order.

Towards Warehouse (China)

Products has been mailed out by the merchant. Waiting for arrival at our china warehouse.

Pending for Inspection

Your items have arrived at our China warehouse. The inspection staff will be checking your items. 

Complete Inspection

Our team has completed inspecting your purchase.

Warehouse Entry

Some of your items have arrived our warehouse (China).

Repacking in Progress

All your items have arrived. Our team is repacking your items to save shipping space.

Loading in Progress

Waiting for the parcel to be loaded onto the cargo.

Pending Shipping

Scheduling your parcel for the earliest shipment.

Sending to Singapore

Parcel is on its way to Singapore via ship or airplane depending on your selected method. 

Arrived SGshop

Your parcel has arrived at our warehouse in Singapore. We are waiting for your choice of collection or delivery.

Submitted Delivery

You’ve submitted your preferred collection or delivery method.

Pending for Payment

After you submit your preferred collection or delivery method, your prompt payment is required before we can continue.

Paid Delivery

Payment received.Our team is arranging for your delivery.

Arranged Delivery

Your order has been arranged. 

Delivering

Parcel is on its way to you. 

For those who selected self-collection, the parcel is ready for you to collect.

Delivered


Our team has confirmed the delivery

Successful Delivery 


You have confirmed your receiving of the parcel, and that there are no issues. 

Failed Delivered


Unsuccessful delivery. Please contact us to schedule a redelivery.

Completed

Parcel successfully delivered to you

Review


Feedback to us. We aim to continuously improve our services. 

Problematic


Information of item unclear or there are issues with the seller. We are unable to proceed to the next step. 

Order on Hold


When one of your items from the same order has encountered a problem, the entire order will be on hold. 

Exchanging


Defective product. Return or refund is being processed with merchant.

Refunded


Product is out of stock. The money has been credited back into your SGshop account.