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17/03/2017 Order Status

We provide updates so you can track which step of the process your orders are at. What do all the terms mean?

Pending Payment

We are waiting for your payment.


Payment received. We will purchase your orders. 


Product have been purchased. Waiting for merchant to mail out the items and provide the tracking number for your order.

Towards Warehouse (China)

Products has been mailed out by the merchant. Waiting for arrival at our china warehouse.

Pending for Inspection

Your items have arrived at our China warehouse. The inspection staff will be checking your items. 

Complete Inspection

Our team has completed inspecting your purchase.

Warehouse Entry

The items have arrived at our China warehouse, you need to submit delivery details and select international shipping method for your parcel and pay for it.

Repacking in Progress

The items under your parcel is packing for international shipping.

Loading in Progress

Waiting for the parcel to be loaded onto the cargo.

Pending Shipping

Scheduling your parcel for the earliest shipment.

Sending to Singapore

Parcel is on its way to Singapore via ship or airplane depending on your selected method. 

Arrived SGshop

Your parcel has arrived at our warehouse in Singapore. 

Arranged Delivery

Your order has been arranged. 


Parcel is on its way to you. 

For those who selected self-collection, the parcel is ready for you to collect.


Our team has confirmed the delivery

Successful Delivery 

You have confirmed your receiving of the parcel, and that there are no issues. 

Failed Delivered

Unsuccessful delivery. Please contact us to schedule a redelivery.


Parcel successfully delivered to you


Feedback to us. We aim to continuously improve our services. 


Information of item unclear or there are issues with the seller. We are unable to proceed to the next step. 

Order on Hold

When one of your items from the same order has encountered a problem, the entire order will be on hold. 


Defective product. Return or refund is being processed with merchant.


Product is out of stock. The money has been credited back into your SGshop account.