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16/03/2017 How we operate

  • After you placed order

    Finance Team
    You will receive an immediate confirmation if you made your payment via Credit Card. For top up via account balance credit (iBanking/ATM transfer), confirmation will be sent within 24 hours.
    Purchase Team
    After confirmation of order, Purchase Team will place your order within 24 hours. Once the order been placed successfully, we will update the order status on the website.
    Note: If the details of your items are unclear, status will be changed to ‘Problematic’ for more information from you before we proceed to purchase.
  • Seller sent out goods to our China warehouse

    Inspection Team
    Inspection will be done on items after they arrive at our China warehouse. Quantity, size, colour and obvious visual defects are all checked thoroughly.
    Note: We are unable to check for authenticity, quality and functionality, including items that are sealed with original packaging or are in a wooden crate (by merchants).
  • China Warehouse Team
    China Warehouse Team will arrange for your items to be packed. They will also arrange for the earliest possible shipment to Singapore.
    Shipments via Express Air, Economy Air and Special will be arranged daily. Sea and Economy Sea shipments will be arranged on Mondays, Wednesdays and Fridays.
  • Cost Savings for Multiple Purchases
    We help you to repack and consolidate your parcels so you save more on international shipping.
  • Shipment on its way!
  • Goods arrived SG warehouse

    Singapore Warehouse Team
    Once shipment has arrived in Singapore, SMS/Email notification will be sent to you. Please then proceed to confirm Collection/Delivery options on the website.
  • Receiving your goods
    Upon Self Collection
    Customers who have chosen collection type, at warehouse or MRT station, please provide our team with your SGshop information (Username, Collection ID & Contact Number).
    For Home Delivery
    If there’s no need for specific time and date arrangements, customers are advised to go for our budget delivery. It will be arranged to be sent within 3 working days. With this selection, you can save even more with charges from only S$3.90 onwards!