Help Center-SGshop
Singapore
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16/03/2017 How we operate

  • After you placed order

    Finance Team
    If you have made your payment via credit card, you will receive an immediate confirmation notification. If you opted to top up your account credit balance (via iBanking or ATM transfer), a confirmation notification will be sent within 24 hours.
    Purchase Team
    After confirmation, our Purchase Team will place your order within 24 hours. Once the order has been successfully made, we will update the order status on our website. Do note that if the details of your order are unclear, the status will be changed to “Problematic”. We require more information from you before we proceed with the purchasing.
  • Seller sent out goods to our China warehouse

    Inspection Team
    Items will be inspected once they arrive at our warehouse in China. We check that the quantity, size, and colour are correct. We also check for any obvious visual defects.
    Note: Do note that we are unable to check for authenticity, quality, and functionality. We are also unable to check items that are sealed with an original packaging or are in a wooden crate (by the sellers).
  • China Warehouse Team
    Your items will be packed by our warehouse team in China. They will then arrange for the earliest possible shipment date to Singapore.
    Shipment via (1) Express Air, (2) Economy Air, and (3) Special Air are made daily. (4) Normal Sea and (5) Economy Sea shipments are scheduled for Monday, Wednesday, and Friday.
  • Cost Savings for Multiple Purchases
    We repack and consolidate your parcels so you save more on international shipping.
  • Shipment on its way!
  • Goods arrived SG warehouse

    Singapore Warehouse Team
    Once your goods have arrived in Singapore, a notification will be sent to you either via SMS or email. You can then proceed to finalise your selected collection/delivery method on our website.

    These options include:
    Home delivery
    Budget home delivery
    Park ‘N Parcel
    bluPort
    Collection at MRT station
    Self-collection at our warehouse at Ubi
  • Receiving your goods
    Self Collection
    If you have chosen to pick-up your parcel from either an MRT collection point or our warehouse in Ubi, please provide our team with your SGshop details for verification. These consist of your username, collection ID, and contact number.
    For Home Delivery
    You can sign up for a preferred time-slot - during which the delivery will be made. If you do not require delivery at a specific date or time, you are encouraged to opt for our budget home delivery service so that you save more on delivery charges.