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17/03/2017 Refunds

As with transactions on any eCommerce websites, there will always be a small element of risk. In order to minimize that, every item that arrives at the China logistics will be inspected**, and it is estimated that around 90% of all visibly defective items are discovered before they are sent to Singapore.

 *Tip:You can opt to skip inspection for your parcel and SAVE 50% on Service fee, or have value added service such as photo taking or wooden crate packing. 

https://www.sgshop.com/help?help=20

Quantity

Quantity of items will be checked to see if they match the quantity ordered.

(E.g. If you ordered 10 packs of hairpins with 100 pieces in each pack. We will only check and ensure that 10 packages are received and delivered.)

Design

Items will be compared with a photograph of the item on the third party seller’s website. Do note that we might not be able to discover minor discrepancies or non-apparent defects.

Color

General colour of the product will be checked.

(Any small portion of colour or design differences is not included in our check. Hot pink and Rose pink are all consider as pink. The colour of a product may vary from the colour as seen on your screen as colours represented on each screen may also vary depending on settings.)

Size

 

Size will be checked according to the label on the item. We cannot be held responsible if the seller tags the wrong size to the item.

Obvious defects

Obvious defects which can be detected visually such as tears, holes, scratches, stains, dents etc will be checked for.

Note:

* For purchases unit price below ¥50.00, only quantity will be checked.

* For bulk purchases, random spot checks will be conducted.

(Eg. A single order with quantity above 100 pieces; check will be conducted randomly on the color, design & etc. instead of piece by piece, and we can only ensure about 95% accuracy in quantity.)

* For items that come in wooden crates or original packaging, checks will not be conducted.

* Authentication of products cannot be verified, please see note below.

Quality issue

Quality/functionality tests will not be conducted during the inspection. SGshop will not be held responsible for any quality or functionality related issues.

Upon receiving of item, if quality/functionality issue is discovered, you can report to us, and we will try to assist by contacting the seller for repair/exchange, but shipping cost will be borne by you.

If item has already been used, and quality/functionality issue is discovered, you can still report to SGshop as long as item is still within warranty period, and original purchase receipts and quality assurance cards are still present.

SGshop cannot promise that the manufacturer will fully satisfy your requirements; however, we will try our best to serve you in the finest way possible.

Does not include

  •  Items in sealed packaging, exterior packaging box/material used.

  •  Free gifts (quantity and quality).

  •  Items smaller than 2.5cm.

  •  DIY item which requires self-assembling (eg: furniture, components).

  •  Product accessories attached to the item (eg: ribbons, laces, zip, buttons).

  •  Virtual item (eg: electronic documents, cd-keys passwords).

 

Please take note, merchants may reject replacing goods that are:

a) Modified;

b) Items that are no longer valuable once opened i.e. software packages;

c) Items with absent original purchasing proof; and/or

d) Items that show wear and tear from use.

e) Customize product may not able to exchange/refund base on seller's policy.

 Buy For Me Service

Procedure to Refund

If good received are damaged, or goods deviate from your order (except in relation to goods that you feel are counterfeit - please see note ** below), please follow the 3 steps below:

 

1. Take a photograph

Please take a photograph of the item and packaging (including barcode)

2. Submit an Enquiry

Submit photo to ‘Submit an Enquiry’ on our website, complete with information such as parcel number, ID, and description, within three (3) working days upon collection of parcel. All after-sales enquiry must be submit within 3 working days to proceed for investigation.

3. Await response

Please allow 3 business days for SGshop to address the issue and provide further assistance.

Possible compensation up to $100 per parcel. Please note that after-sales enquiry which submit after 3 working days upon receiving of parcel will not be processed by SGshop.

*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order.

**Please note that our inspection service does not include verifying the authenticity of a product. Accordingly, neither the logistics centre in China nor we at the SGshop are able to check on or verify the authenticity of any products that you order. You agree to fully check all information and photographs made available by the seller that you have selected, and to communicate with such seller for additional information as you may require in order to satisfy yourself on the authenticity of the products that you wish to purchase. You should also compare the prices of what is sold online with the prices of similar product sold in retail shops in Singapore, and if the prices of the online seller are very much lower than the retail shops in Singapore, the product may not be authentic. Do not buy if you have any doubts on the authenticity of any products from any online seller. We will not be responsible for any counterfeit products, and you agree that you will bear full liability as the principal of the indemnified parties, fully defend, hold harmless and indemnify SGshop, the logistics centre in China, all directors, shareholders, employees, officers and agents of SGshop ("indemnified parties") in the event that any of the indemnified parties face a third party claim or suffer damages or incur expenses as a result of the counterfeit products ordered by you and brought into Singapore on your behalf by SGshop as your agent acting on your instructions, including but not limited to settlement fees, court action fees, statutory penalties, and legal fees on a solicitor-client basis.


Ship For Me Service:

As Ship For Me is intended as an independent freight forwarding service for your overseas parcel shipment, customers are not charged any service fees. As such, customers using Ship For Me will be responsible for contacting the seller directly for any discrepancies/problems. In this light, after-sales services for Ship For Me is not provided.
If customers would like to enjoy after-sales services for their purchases, we highly recommend to use our Buy For Me service instead which includes inspection services and after-sales services. 
Lost of parcel*
Lost of the parcel, including lost in China warehouse or during international shipment.  
- please see note ** below), please follow the 3 steps below: 
Procedure
1. Submit an Enquiry/ Email to Aftersales@sgshop.com
2. Provide goods purchase records; declare the amount of the product. 
3. Wait for response
Please allow 3 business days for SGshop to address the issue and provide further assistance.
Possible compensation is based on the declared amount. Please note that after-sales cases which submit after 3 working days upon receiving of the parcel will not be processed by SGshop. 
*Customers who confirm that they have received their goods are confirming that their goods arrived in good condition. Disputes will not be entertained after confirmation of order.