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16/03/2017 Delivery (SGshop to you)

When you items arrive in Singapore, you will be able to select your preferred choice of delivery or collection.

Click on the ‘Arrived SGshop’ tab, then ‘Submit Delivery’. Select whether you would like to collect the items at a meeting point or receive your items via home delivery. Fill in the details and submit. Invoice will be available for printing after your 2nd payment is done.

We currently have 5 options that you may choose from:

1. Home delivery

2. Park N Parcel

3. BluPort

4. Collection at MRT Station

5. Self Collection at our warehouse at UBI


Home Delivery 


Buy For Me Delivery Rates :

● Flat rate S$4.90 for parcels with a total chargeable weight less than 8kg.

● Flat rate S$7.90 for parcels with a total chargeable weight equal to or more than 8kg.

● Flat rate S$14.90 for parcels with a total chargeable weight equal to 20kg or less than 100kg.

● Flat rate S$24.90 for parcels with a total chargeable weight 100kg onwards

● Every extra 100kg will be charged at S$14.90

        *Above flat rates are for next day deliveries without choice of time slots.

        You can top up additional $3 per parcel for next day delivery within your preferred time slot. 

 

 

Ship For Me Delivery Rates :

● Flat rate of S$5.90 for parcel total chargeable weight below 8kg.

● Flat rate of S$8.90 for parcel total chargeable weight from 8 -15kg.

● Flat rate of S$14.90 for parcel total chargeable weight from 15-30kg.

● Flat rate of S$19.90 for parcel total chargeable weight from 30-50kg.

● Flat rate of S$29.90 for parcel total chargeable weight above 50kg.

● Every extra 50kg will be charged at S$14.90



Delivery Time Slots (Monday to Saturday):

Normal parcels (Below 20kg)

Weekdays:

1.   Submit and pay before 3pm today: Delivery next working day.

2.   Submit and pay after 3pm today: Delivery on the following day or any date after tomorrow.

Weekends:

1.   Submit and pay before 10am on Saturday: Earliest delivery on Monday.

2.   Submit and pay after 10am on Saturday: Earliest delivery on Tuesday.

3.   Note that we only deliver to Residential Addresses on Saturday. 

Bulky parcels (Above 20kg)

Delivery will be arranged within 3 working days upon receiving your 2nd Payment.

Important notes:

●    Please ensure that payment for delivery is submitted after you have made your transfer via iBanking/ ATM and payment has been confirmed by the Finance Team.

●    Home delivery is available from Mondays to Saturdays, excluding Singapore Public Holidays.

●    The rates above are for delivery to the residential address on lift accessed floors. We are unable to deliver to army camps, airport, Sentosa Island, Downtown East, Jurong Island, Tuas and other restricted or remote areas. Extra costs will be required based on availability for delivery to these areas. Please contact us for more details.

●    The rates above are for delivery to address on lift-accessed floor, provided that the parcel can fit into the lift. Otherwise, additional charge may be incurred for carrying the parcels up to the designated floor/unit based on the situation. Alternatively, you may also bring up the parcels on your own arrangement.

●    Please remain contactable on your phone within your preferred delivery time-slot for instant communication or changes.

●    Undelivered parcels will be brought back to our main warehouse the next working day, and you may arrange for another delivery.     

●    Redelivery is chargeable from the third time onwards at $3.90 per delivery or you can opt to self-collect your parcels at our warehouse in Ubi.

●    There is a quota for each home delivery time-slot. It will be unavailable once the quota limit reached. You can make other arrangements instead.

●     In the unfortunate event of vehicle break down / weather delays leading to a failed delivery, the delivery team will arrange a redelivery to the next available delivery slot.

●    During high seasons, next day delivery will not be available.



Park & Parcel


You may collect your parcel at selected points in various shopping malls around Singapore.

 

Select your preferred location and time for self-collection. It will be delivered to the location within 3 days. When your package reaches the location, you will receive an SMS/Email with a unique code, location, and timeframe to pick up your parcel. 

 

Once your package is delivered to the location you will receive an SMS/email with a unique pick-up code that includes the collection location and timeframe for collection.

 

All Park ‘N Parcel packages must be collected within 72 hours. If you are unable to collect your parcel within 72 hours, your parcel will be returned to us. You may schedule a redelivery at the same flat rate of $2.70.

 

This service is only available for items weighing 8 kg or less AND measuring 100 cm or less. The sum of length, width, and height of your parcel should not exceed 100 cm. An A4-size paper can be used as a guide. This service is suitable for clothes, accessories, and other small items.

 

There are currently 31 Park N' Parcel locations islandwide





Locker Collection 

 

You may opt for bluPort Locker Collection to self-collect at your preferred time and location.

 

Instead of delivering your parcel to your home address, you can now select Locker Collection and self collect your parcels at a preferred location and time that is convenient for you!

 

Once your package is delivered to the locker, a SMS/Email will be sent to you. It includes your unique pick-up code, location, and timeframe for collection. At the locker station, enter your unique pick-up code and follow the instructions on the screen.

 

All locker parcels must be collected within 48 hours. If you are unable to do so, the parcel will be sent back to us. You may schedule a redelivery to bluPort for $2.70.

 

Please note that a flat rate of $2.70 is charged for items weighing 10 kg or less AND parcels measuring 50 cm*30 cm*25 cm or less. Suitable for apparels, accessories, and other small items.

 

bluPort collection is currently available at 86 locations islandwide:

 

MRT Station Collection (FREE) 

Only available for items weighing 8 kg or below.

An SMS notification will be sent on day of collection.

Due to time constraints, our drivers will not wait for customers who are late. Rearrangements for collection or delivery will be required for customers who miss their collection slot.

This is our MRT collection schedule from 1st July 2018 onwards:

Self Collection at Warehouse (No additional charges) 

You may self-collect your parcels at our warehouse during our operating hours.You will have to select a time slot for collection. This can be done through your account on the SGshop app or the SGshop website.

When you arrive during your time slot, kindly provide your username, collection ID, and contact number for verification purposes. Please come within your time slot to avoid any delay to other customers.



Notes:

* Outstanding payments have to be done before collection, otherwise your self-collection time slot will be cancelled. In which case, you will have to resubmit a preferred time slot.