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How Can We Help You?

  • Order Status

  • Shipping Costs

  • Exchange & Refunds

  • What is SGshop’s SmartShop? What are the advantages of using SmartShop?

    SmartShop is a service brought to you through SGshop’s collaboration with Taobao and JD.com to provide you with a range of better quality products and easy one-time payment where we take the guesswork out of international shipping costs! 

    SmartShop intuitively estimates your international shipping costs to accurately predict a total fee to pay at checkout. We believe SmartShop will enhance your shopping experience. 

  • Where can I find my SmartShop order?

    SmartShop parcels will be shown under “My Order”. Simply go to “My Collection” to review your parcel information.

  • Can my SmartShop parcel be combined, sent out first or be put on hold?

    SmartShop does not currently have these functions.

  • When will my SmartShop parcel be delivered?

    SGshop system will automatically assign an ETA date to your SmartShop parcel and we will notify you about the progress of your parcel via SMS and email.

  • Can I switch between SmartShop and Buy for Me?

    Yes, you can. SmartShop and Buy for Me orders can be switched in the shopping cart.  

    Orders from your Buy for Me cart will be processed under two time payments. 

    Orders from your SmartShop cart will be processed under one time payment. It takes just one click to shop now! 

  • Can I change my shipping method?

    Our Customer Success team will be happy to help you change your shipping method. You can contact them at +65 6604 6523 or email us at cs@sgshop.com.

  • Can I add on insurance (SGcare) for my SmartShop parcel?

    Of course you can, the cost of SGcare will be 5% of total cost and if your parcel is lost, we will pay you back 100% of your parcel cost, capped at S$2,500.

  • Are there GST charges?

    Under the new policy, 7% GST applies for all sea/economy sea shipment orders. For air shipment orders, 7% GST applies if your total cost (Product Price + Domestic Shipping cost + International Shipping cost + Custom Clearance Fee) is higher than S$400.

  • Can I use any coupons/ discount codes for SmartShop?

    Yes, you can. Discount codes and coupons can be used to offset your parcel charges.

  • Are there any promotions for SmartShop?

    SGshop is constantly running many exciting promotions, follow us on Facebook here or sign up for our mailing list to receive the latest promotions, offers and exclusive discounts!